Enterprise wide transformation beyond Robotic Process Automation
Aided by groundbreaking technologies and remarkable advancements in robotics, back-office operations are being transformed into future-ready business support centers with demonstrable gains in efficiency and productivity while cutting down on process complexities. And the change is not piecemeal. It is a complete metamorphosis!
IA is catapulting all back-office support systems to an altogether new platform where technology and automation play a defining role in providing a demonstrably faster and more efficient support system. Our digital workforce can handle routine and repetitive work, with human resources primarily engaged in delivering insights to provide a qualitatively higher value addition to decision makers. More and more companies have now begun their journey to usher in transformative change.
To automate or not to automate is no longer a question anymore!
With advent of intelligent automation and robots as part of the digital workforce, business expectations are now definitively reset.
Intelligent Automation at the heart of back-office operations
An integrated business–technology approach is critical to building future-ready operations centers.
Traversing the Intelligent Automation journey at the back-office operations center has to be purposeful and needs to be driven by a shared vision. Embarking on an Intelligent RPA journey across business services catapults change in domain specific sector strategy, example; ranging from hiring only finance/accounting background people to an equal mix of process analyst, automation engineers and accounting professionals.
Shifts in talent strategy amongst other business sectors, are vastly impacted by the transformation in operations. Thus, no longer is domain-specific knowledge or singular technology skill alone sufficient.
Building a robust operations center calls for personnel with a healthy familiarity with technology apart from core domain expertise. The question is, do you have the right knowledge, skill, and resources in your organization?