Building future-ready operations centers.
An integrated business–technology approach is critical to building future-ready operations centers.
Traversing the Intelligent Automation journey at the back-office operations center has to be purposeful and needs to be driven by a shared vision.
Embarking on an Intelligent RPA journey across business services catapults change in domain specific sector strategy, ranging from hiring only finance/accounting background people to an equal mix of process analyst, automation engineers and accounting professionals.
Shifts in talent strategy amongst other business sectors, are vastly impacted by the transformation in operations. Thus, no longer is domain-specific knowledge or singular technology skill alone sufficient.
Building a robust operations center calls for personnel with a healthy familiarity with technology apart from core domain expertise.
The question is, do you have the right knowledge, skill, and resources in your organization?